Privacy Policy for Ora.Ai

Effective Date: August 4, 2025

At Ora.Ai, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with Ora.Ai – your AI-powered dental assistant – via WhatsApp.

1. Who We Are

Ora.Ai is an AI chatbot dental assistant powered by MindMesh.AI, available via WhatsApp. It is designed to help users with dental queries, appointment scheduling, reminders, and post-treatment care.

2. Information We Collect

When you interact with Ora.Ai on WhatsApp, we may collect the following information:

  • Personal Information: Name, phone number, age, gender (if provided), and medical history related to dental health.

  • Chat Interactions: Messages exchanged with the AI agent for diagnosis, appointment booking, or follow-up.

  • Device & Usage Data: WhatsApp metadata like message timestamps, country code, and interaction frequency (collected through WhatsApp's Business API).

3. How We Use Your Information

We use your information to:

  • Respond to your dental-related queries

  • Schedule and manage appointments

  • Send reminders or follow-up messages

  • Provide oral care advice and suggestions

  • Improve our AI responses and service quality

We do not use your data for advertising purposes without your explicit consent.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Dental professionals or clinics only if you explicitly request a referral or booking

  • Service providers who assist in hosting or supporting Ora.Ai (e.g., WhatsApp, cloud services), bound by confidentiality agreements

  • Authorities, when legally required for compliance with law or public interest

5. Data Security

We implement industry-standard encryption and security protocols to protect your personal data. However, please note that no method of transmission over WhatsApp or the internet is 100% secure.

6. Your Rights

You have the right to:

  • Request access to the data we hold about you

  • Correct inaccurate personal data

  • Request deletion of your data (subject to legal and operational requirements)

  • Withdraw consent at any time

To make any of these requests, please contact us at:
📧 privacy@ora.ai
📞 +91-XXXXXXXXXX

7. Data Retention

We retain chat data only for as long as necessary to fulfill your requests or comply with legal obligations. Non-essential data is deleted after 90 days of inactivity unless otherwise requested.

8. Third-Party Links

Ora.Ai may provide links to external websites or services. We are not responsible for the content or privacy practices of these third parties.

9. Children’s Privacy

Ora.Ai is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted here with the revised effective date. Continued use of Ora.Ai constitutes your acceptance of the updated policy.